If you love to serve and spread joy to the world, then this job is right for you. We’re looking for a mild-mannered superwoman/superman who is able to turn difficult situations around for others. Everybody needs good customer service whether you are buying a product or getting served in a restaurant.

But beyond that, you will be operating at the frontline and serving as the voice of the company, the one that takes our customers on a journey to financial freedom and by spreading the joy of online marketing; you will have a fulfilling time making other people happy!

• Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.

• Communicate solutions to customer in a clear, concise, friendly and timely manner.

• Respond to customer enquiries by phone, email, social media and/or live chat daily.

• File records and documents of customer interactions according to relevant policies and regulations.

• Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.

• Collaborate with digital marketing team to identify new ways to improve our products and services for customers.

• Bachelor’s Degree in Marketing or equivalent

• Excellent English language skills, both oral and written

• Proficiency in a second language (both oral and written) is preferred

• At least one year’s experience in customer service and/or marketing role. 

• Fresh graduates are encouraged to apply.

• Work full time in our office in Petaling Jaya.

• You must genuinely enjoy helping others.

• You are naturally curious, love solving problems and will go the extra mile to make our customers happy.

• You are also a patient and enthusiastic communicator who enjoys engaging with even the toughest customers.

Send your resume to Careers@smobble.com